A simple task in my to-do app: Call Medicare. This is my prompt to call Anthem/Blue Cross to double-check on my Medicare coverage, which kicked in on May 1.
Why? Because I continue to receive mailings from Anthem asking me to sign up for Medicare coverage as well as mailings confirming my coverage. I want to know exactly what I am signed up for, especially whether I’m signed up for Part D, which covers prescriptions.
No, I’m not explaining Medicare coverage to you. You have to go through that dark period all on your own.
So I call the number on the latest flyer I got. The first thing I did was to ask the nice lady to turn up the volume on her mic, because I couldn’t hear her—and no, it wasn’t because I was old.
I explained what I needed. She said I should talk to Medicare. I asked why, if I needed to talk to Medicare, was I holding an Anthem/Blue Cross coverage card in my hand that said they were handling my Medicare Preferred (PPO) coverage?
Fine, she said; she’d connect me with the PPO customer service. Please hold.
Dee dee deet: the number you are trying to call is not available from your calling zone. (WTH?)
This time it’s a young man who understands what I’m asking. He offers to hook me up with the correct people. I ask for the number just in case. He gives it to me.
This time the transfer works, and I get another young man. We’ll call him Nathan.
Nathan understands what I’m asking about, so he asks for my Member ID number. I give it to him.
He can’t find me in the database. I give him my name, birthdate, and the Member ID again.
Nathan says he needs to look in another database. Nathan says he needs to transfer me to someone who can actually answer my question. Please hold.
I order those nifty Celtic cloak pins for 3 Old Men to use when the ambient temperature is a little chilly during our rituals.
I order more copies of Stephen Mitchell’s translation of Tao te ching to give as graduation presents.
Nathan comes back on, and they’re having a fire. (I can hear the alarm.) He’ll have to call me back. I wish him luck.